Fire or life threatening emergencies: 000
Emergency Information: 13 3337
SES Emergency Assistance: 132 500
Storms can cause damage and disruptions to households and communities.
The essential services you rely on such as power, water, sewerage and gas may not be working, and your surrounds could be hazardous to your health and wellbeing.
There could also be road closures and loss of telecommunications.
It’s important to follow the advice in the official storm cancellation.
If your home has been damaged, contact your insurance provider. There are a number of support services available for emergency assistance, accommodation, food and water.
If you need help to remove debris or make temporary emergency repairs, call your local government and/or the State Emergency Service on 132 500.
Be aware that calls for assistance are prioritised to assist those most in need first so it might take several hours or even days before assistance may come.
Contact your insurance company to report any damage or loss as soon as you can. They will need to send an assessor to your property to process your claim. Depending on their advice, you may be able to begin repairs and any rebuilding. Check with your insurance company before you enter a contract with cleaning or repair contractors, to avoid additional bills.
If you are a tenant and have contents insurance contact your insurer, in addition to telling your real estate agent, owner, landlord or Department of Communities.
If you need emergency accommodation, check to see if this is covered in your insurance policy.
If you cannot remember the name of your insurance company or require further advice on your policy, you can contact the Insurance Council of Australia on 1300 728 228.
Emergency accommodation and housing
Crisis Care can help you find crisis accommodation and assist with longer term housing. Call 9223 1111 or free call 1800 199 008 (day or night).
Entrypoint Perth can help families and individuals who require access to Specialist Homelessness Services and other accommodation and/or support services. Call 6496 0001 or 1800 124 684.
During this time, it is very important to look after your wellbeing. Refer to the wellbeing section below for tips and links to support organisations.
Experiencing a severe storm can be a traumatic experience. It is completely normal to feel psychological and emotional distress.
Most people will recover over time with the support of family and friends. However, after a crisis it is often easier to talk to someone who is not involved in the situation and is trained to listen.
