Key Performance Indicators

Accidental residential fires for every 100,000 households.

This is an excellent result and demonstrates the effectiveness of our fire safety programs

Building plans assessed within 15 days

Being able to assess plans in a reasonable time provides greater safety for the community and emergency responders if there is an incident on site.

Average cost per home to deliver emergency hazard information and awareness programs

$8.03 is the average cost per home to deliver emergency hazard information and awareness programs.

Average cost to assess a building plan

The increase in the cost of assessing building plans is largely the result of an increase in inspections of 28% to ensure high-risk Aged Care Facilities’ fire safety systems are correctly maintained and fit for purpose. On average, these inspections which are part of the assessment process, are more labour intensive and therefore cost more than the average time required to assess building plans.

Average cost to support local government bushfire risk management programs

This indicator demonstrates how much it costs us to engage with local governments to support and guide bushfire risk planning at the local level. A lower than target result is desired as it demonstrates our efficiency in managing allocated funding.

Operational personnel endorsed as Level 3 incident managers

To ensure our communities are safe, DFES maintains qualified staff capable of managing incidents that are extremely large, extremely complex or both. A higher than target result is desired.

Assets replaced when required

Replacing assets as they reach their service life means our frontline staff and the community can rely on equipment doing the job intended. Our result shows that the proportion of our assets within replacement period parameters has declined over the last three years. This is largely a result of our ageing facilities.

First round Local Government Grant Scheme offers accepted

We provide capital grants to local governments for Bush Fire Brigades and State Emergency Service Units to replace fleet reaching the end of their service life. We also provide operating grants for the running of the brigade or unit. This indicator measures the appropriateness of our funding and allocation processes.

Average cost per person to deliver operational pathways training.

Our ability to effectively and efficiently respond to emergencies requires an operational workforce that is trained and equipped. A lower than target result is desired as it demonstrates our efficiency in managing allocated funding.

Responses to ESL 1 and ESL 2 incidents met target times

Incident response times for both career and volunteer crews are critical in minimising the impact of incidents on the community. 

Our new Computer Aided Dispatch System implemented in August 2018 and changes in data collection processes have largely contributed to an increase in reported response times.

Volunteer turnouts met target times.

This indicator helps us target areas where there might be challenges in mustering a full volunteer crew for incident response. A higher than target result is desired.

Structure fires confined

Put simply, this means that 950 homes that were on fire were able to be saved this year through effective community fire safety education programs and our response to those fires.

Level 2 and Level 3 bushfires had no structures lost or significantly damaged

The protection of property is a key objective for firefighters during bushfires. Protecting buildings and infrastructure is important for reducing the financial and emotional impact of bushfires on our communities.

Average cost per Western Australian to deliver frontline services

To help keep Western Australians safe, we make sure we have the right people, in the right place with the right equipment. That way our frontline meets the needs of our State.

Our result of $117.49 per Western Australian to deliver frontline services is higher than our target of $105.40. This is attributed to staff restructuring that has seen an increase in frontline staff as well as the cost of responding to severe cyclone and wildfire events during the year.

Stakeholders believe we effectively support the strategic coordination of emergency management.

The majority of our stakeholders indicated that they were very satisfied (25%) or satisfied (45%) with our effectiveness in providing support to the State Emergency Management Committee.

Average hourly cost to provide emergency management advice and consultation.

This indicator demonstrates our efficiency in meeting the State Government’s goal of results-based service delivery in providing emergency management support and advice to the State Emergency Management Committee.

A lower than target result is desired as it demonstrates our efficiency in managing allocated funding.