DFES - Department of Fire and Emergency Services
000 for fire or life threatening emergencies
132 500 for SES emergency assistance
13 DFES (13 3337) for emergency information
General enquiries | Hearing or speech impaired contacts
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Get informed

Do these simple things to help you stay informed when it counts:

  1. Stay alert. This is one of the most important things you can do for your safety. The first time you find out about a fire will often be when you see it, smell it or observe firefighting trucks or aircraft.. When an earthquake occurs you may feel the earth shaking. All of these are signs that danger is near and you need to act. This may mean checking other sources of information, or moving immediately to a safer place.
  2. Get connected. Connected communities are safer communities. Stay in touch with neighbours, friends and family, whether via phone, social media or chatting over the fence. Your mum or a friend may ring you to let you know there is a bushfire near you, or a neighbour may mention a cyclone is approaching the coast. This is your warning. Act immediately for your own safety.
  3. Make sure your telecommunications company has your current address. In some circumstances the emergency services will be able to issue a telephone warning. This system uses the service address you provide to your telecommunications company to find landlines or mobile phones in the area near the emergency. It is your responsibility to keep your address up to date. Find out more about Emergency Alert.​​
  4. Sign up to receive alerts
    • You can follow DFES on Twitter @dfes_wa and Facebook @dfeswa for the latest DFES alerts. You can also receive notifications of DFES warnings by going to @dfes_wa, following the page and selecting the Push Notifications icon next to Settings.. No matter how you think you might receive a warning, be flexible, sign up through multiple communication channels from multiple sources and never rely on any one source of information. Emergencies can be unexpected, occur suddenly and cause disruptions to power, internet and telecommunications systems. For this reason, DFES recommends you use a range of sources of information during emergencies and make judgements based on your individual circumstances to stay safe.​​
    • Other organisations such as Local Governments (Shires, Towns, Cities), private companies and others may provide access to other warning systems. . No matter how you think you might receive a warning, be flexible, sign up through multiple communication channels from multiple sources and never rely on any one source of information. Emergencies can be unexpected, occur suddenly and cause disruptions to power, internet and telecommunications systems. For this reason, DFES recommends you use a range of sources of information during emergencies and make judgements based on your individual circumstances to stay safe.
    Know that no warning system is foolproof. No matter how you think you might receive a warning, be flexible, sign up through multiple communication channels from multiple sources and never rely on any one source of information. Emergencies can be unexpected, occur suddenly and cause disruptions to power, internet and telecommunications systems. For this reason, DFES recommends you use a range of sources of information during emergencies and make judgements based on your individual circumstances to stay safe.

National Broadband Network (NBN)

Your home phone, computer or other electronic devices connected to the NBN will not work if there is a power failure during an emergency. This means you may not be able to call 000 to access emergency services from your home phone, access the Emergency WA website or receive an emergency telephone warning message.

When planning for emergencies, think about what you will do and what your options may be to get help if you need it.

Take the following actions:

  • Make sure your mobile phone is fully charged, and have a charged power pack as a back-up.
  • Have a number of options to keep informed during emergencies, such as listening to local ABC Radio.
  • Include a battery powered radio in your emergency kit.
  • Connect with your neighbours before, during and after an event; you may need to rely on each other for help, if safe to do so.
  • Purchase basic fuel, food and water supplies as banking and electronic purchasing services may not be available.

Do you know of any other great ways to receive warnings? Let us know at media@dfes.wa.gov.au and we will share the best options with the rest of WA.

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